Privacy Policy
Introduction
This Privacy Policy describes how URBAN KICKS and its affiliates (collectively "URBAN KICKS, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website myurbankicks.in (hereinafter referred to as "Platform"). You may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services, or interact with us. This includes personal information such as name, date of birth, address, phone number, email ID, proof of identity or address, payment information, or biometric data. Some of this data is collected with your consent, and you always have the option not to provide information by choosing not to use specific services or features.
We may also track your behavior, preferences, and other voluntarily provided information on the Platform. Transactional information on the Platform and on third-party platforms may also be collected. We are not responsible for third-party privacy practices and recommend reviewing their policies before sharing information. Be cautious of any unsolicited communication asking for personal data. If in doubt, report it to the appropriate law enforcement agency.
Usage
We use personal data to provide the services you request, fulfill orders, enhance customer experience, resolve disputes, troubleshoot, inform you about offers, customize your experience, detect fraud, enforce our terms, and conduct research or surveys. You may opt out of marketing communications at any time. Refusal to provide data may limit access to services.
Sharing
We may share your data with group entities, affiliates, business partners, and third-party service providers to offer services and comply with legal obligations. These may include logistics providers, payment gateways, reward programs, and others. Data may also be shared with law enforcement or government agencies when required by law or in good faith. This includes scenarios involving subpoenas, court orders, or to protect public safety.
Security Precautions
We adopt reasonable security practices and procedures to protect your data. We offer secure servers and follow strict access controls. However, data transmission over the internet is not 100% secure. Users are responsible for protecting their login credentials and understanding the inherent risks involved in internet-based platforms.
Data Deletion and Retention
You may delete your account through the Platform or contact us for assistance. Account deletion may be delayed if there are pending claims or services. Data is retained only as long as necessary or as required by law. We may retain anonymized data for analytics or in case of fraud prevention needs.
Your Rights
You may access, update, or rectify your personal data through the Platform. You can also contact us for assistance with your data-related requests.
Consent
By using our Platform or providing your data, you consent to its collection, use, storage, and processing as outlined in this Privacy Policy. If you share data of others, you confirm you have their consent. You may withdraw your consent by contacting our Grievance Officer with the subject line “Withdrawal of consent for processing personal data.” Withdrawal is not retroactive and may limit your access to services.
Changes to this Privacy Policy
We may update this policy periodically. Please review it regularly. We will notify significant changes as required by applicable law.